Delivery and Returns

Delivery: We aim to dispatch all orders within 3-5 working days. Orders are sent via USPS. All of our melts are hand poured so please bear with us at busy periods as small delays can sometimes occur!

Returns: Whilst we are sure you will be delighted with your melts, 

we will gladly accept your return  of products purchased directly from us at www.ascentof.co.uk

All we ask is that you:

1. First email us within 14 days of delivery at ascentof@outlook.com with your name, order number and reason for your return.
2. Return the product to us in the exact condition you received it, unused.

If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation), let us know and we will make it right as quickly as possible.

If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us. We cannot supply return shipping labels. We also strongly suggest that you ship via USPS with a tracking number as we cannot be responsible for packages lost in transit back to us. A re-stocking fee may be applicable.

Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.